Policies and Procedures

Delivery

We will deliver and set up your inflatable prior to the start time of your rental. Typically we arrive about 30 minutes prior to start time but sometimes a truck may have several parties all at the same time so we may be much earlier. Don't worry, we won't pick up before your scheduled end time and you will not be charged for any extra time. It's just bonus time so jump away!!

Someone 18 years or older must be present at the time of delivery to review safety rules, sign contract and make payment. Drivers have a schedule they need to maintain and cannot wait. If no one is home when they arrive, they will continue their route and may not be able to return later. Deposits will not be refunded.

Please make sure there is clear path at least three feet wide from the street to your set up area. (Large event pieces may require up to five feet.) If you have steps or a terraced yard, please call our office to discuss options. Please be considerate of the fact that our delivery crews are human beings and will have to physically move the item from the truck to the area you would like them to set up.

Please clear the set up area of any rocks, sharp objects and animal waste. We cannot set up on rock, sand or mulch.

We need to stake when setting up on grass. IF YOU HAVE A SPRINKLER SYSTEM YOU MUST KNOW WHERE THE LINES ARE. Jolly Jumps cannot be held responsible for damage to sprinkler systems.

Cancellations

Residential Cancellation Policy:

Deposits are refundable for cancellation made at least two weeks prior to the date of event for all reasons other than weather.

Jolly Jumps may cancel reservations in the event of severe weather, high winds, rain or any other unsafe conditions. We will notify you by phone and you may reschedule or your deposit will be refunded. However, you also have the option to instigate a cancellation due to weather. If your reservation starts at noon or earlier, you must call to cancel by 8pm the day before. If your event starts after noon, you must call to cancel by 8am. You may either reschedule or we will refund your deposit.



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